DPD의 에러가 챗봇이 고객에게 욕을 하게 만들었다.
DPD error caused chatbot to swear at customer DPD has disabled part of its online support chatbot after it swore at a customer. The parcel delivery firm uses artificial intelligence (AI) in its online chat to answer queries, in addition to human operators. But a new update caused it to behave unexpectedly, including swearing and criticising the company. DPD said it had disabled the part of the chatbot that was responsible, and it was updating its system as a result. "We have operated an AI element within the chat successfully for a number of years," the firm said in a statement. https://www.bbc.com/news/technology-68025677 AI의 활용도가 높아지기는 하지만 실수도 계속나오는 것 같습니다. 결국 번역기가 잘 동작하더라도 직독직해의 연습을 통해 언어를 익히는 것이 필요한 이유일 것 같습니다. DPD error caused chatbot to swear at customer DPD 에러가 챗봇이 소비자에게 욕 하게 만들었다. DPD has disabled part of its online support chatbot after it swore at a customer . DPD는 챗봇 온라인 지원의 일부분을 비활성화 했다. 그것(챗봇)이 소비자 에게 욕설을 한 이후. The parcel delivery firm uses artificial ...